英文投诉信

　　英文投诉信（一）：

　　May 5， 2006

　　Dear Sales Manager，

　　This letter is a plaint concerning the actions of one of your salespersons. On Tuesday， May 5， 2012， around 2 P.m， I went to your store to look for a T-shirt. When I asked a salesperson Ms. Wang for help in finding my size， she informed me that she was busy and I would have to find one myself. I explained that the reason why I came to her was that I couldn’t find one. She then said in a rude tone that if I couldn’t find one， it meant that the store didn’t have it， and that I needed to look somewhere else.

　　I felt that Ms Wang was rude. I hope that you will look into the matter. I shop frequently at your store and I look forward to a more pleasurable shopping experience next time.

　　亲爱的销售经理，

　　这封信是关于起诉你的一个销售人员的。上星期二，2012年5月5日，午时2点左右，我去你店里想买一件T恤。当我问销售员王女士帮忙找我的尺寸时，她告诉我她很忙，让我自我去找。我解释了我为什么来找她的理由是我找不到我的尺寸的T恤。然后她很粗鲁的说，如果我找不到就意味着商店没有它，我需要到别处看看。

　　我觉得，王女士很粗鲁。我期望你会调查此事。我经常在你的店购物并且我期待下一次更愉快的购物经验，。

　　英文投诉信（二）：

　　Dear Manager，

　　Last weekend，I bought a mobile phone of your pany`s on the Internet.But I find out some serious quality problems of this mobile phone.

　　First of all，I can`t use this phone to send short messages to my family members or my friends，what is more，mobile phone doesn`t ring when I am making a call.

　　Secondly，this type phone has been sold out.Everyone who bought your pany`s phone can`t find any way to exchange a new phone.

　　What`s more，the type of your pany`s phone is more advanced than other mobilephone`s.And in Chinathere isn`t any suitable spare part of mobile phone，we can`t get it fixed!

　　All in all，it is said that "customer First".So you must try your best serve for your customer.And you should send a new mobile phone to me in a short time.Don`t put off your action，customers who bought your pany`s phones just like me，we are angry!

　　Yours，

　　Bumanyi

　　英文投诉信（三）：

　　Dear Sir or Madam，

　　I bought an electronic dictionary from your online store on January 1st，but I found it has some problems after using it for a short period of time.

　　To begin with，the battery needs recharging after a mere 2 hours of use.This means that I need to carry my charger with me when I go out for a day.In addition，the buttons on the electronic dictionary are so small that it is nearly impossible to type anything with them.Personally，I find this to be pletely unacceptable.

　　Therefore，I would like to either change the electronic dictionary for another model that works well or a full refund.Your help is greatly appreciated.

　　Yours sincerely，

　　Zhang We

　　英文投诉信（四）：

　　Dear Sir or Madam，

　　I am writing to let you know the deplorable attitude of one of your staff members.

　　I received my telephone bill for the previous month and found there were some mistakes in calculation: I had been overcharged for 3 long-distance calls. However， when I called your Complaints Department， the girl who answered my phone was very rude. She interrupted me continually and even said it was my fault. Such a way of municating with clients is unacceptable.

　　I would like to suggest that you look into the matter as soon as possible and ask the girl to make a formal apology to me. An early response will be appreciated.

　　Sincerely yours，

　　LiMing

　　英文投诉信（五）：

　　To whom it may concern，

　　I am writing to make a plaint about your product and some other consumers have this problem， too.

　　I bought an E-dictionary in Sum Appliance last Sunday， July 2nd，. It worked well the first three days. But on the fourth day， I found there was something wrong with the screen. I couldn't read the letters and words clearly enough， it really made me upset. What's more， I couldn't hear the pronunciations clearly， either.

　　I am providing you the following information， the date I bought it is July 2nd， and its serial number is H201， and I also enclose the guarantee statement with it. I hope you can provide me another new E-dictionary rather than just maintaining it. Because I simply cannot use this one， it's out of service and function.

　　I hope you can solve this problem for us.

　　Mr. Zhang

　　英文投诉信（六）：

　　Dear Manager，

　　I bought a cellphone SQ200 from the The First Department Store several days ago and found that I can't take pictures and send or receice messanges because of the malfunction of the phone.Would you please check the cellphone and replace a new one for me or refund the payment.

　　I hope you could deal with it as soon as possible. Your prompt reply will be highly appreciated. Best wishes，

　　Wang Hua

　　英文投诉信（七）：

　　Dear sirmadam

　　We bought the SQ200 camera from your pany several days ago and found that we can not take pictures during our journey to Guangzhou because of the malfunction which couses us great inconvient.

　　We mail the camera to you in the hope that we couldget a refound for this.

　　I hope you could deal with it as soon as possible. Your prompt reply will be highly appreciated.

　　Best wishes

　　Yours

　　Wang Jia

　　英文投诉信（八）：

　　Dear Sales Manager，

　　This letter is a plaint concerning the actions of one of your salespersons. On Tuesday， May 5， 2012， around 2 P.m， I went to your store to look for a T-shirt. When I asked a salesperson Ms. Wang for help in finding my size， she informed me that she was busy and I would have to find one myself. I explained that the reason why I came to her was that I couldn’t find one. She then said in a rude tone that if I couldn’t find one， it meant that the store didn’t have it， and that I needed to look somewhere else.

　　I felt that Ms Wang was rude. I hope that you will look into the matter. I shop frequently at your store and I look forward to a more pleasurable shopping experience next time.

　　英文投诉信（九）：

　　Dear Sir or Madam，

　　I， as a devoted customer of your online shop， am writing the letter to file my dramatic plaint about the poor quality of your E-book and the poor attitude of your server.

　　The detailed problems are as follows. To begin with， there is something wrong with screen of the E-book， which has been broken deliberately or unintentionally. In addition， it does not work occasionally， which hamper using ordinarily. Most importantly， the product does not ply with your description previously both in style and faculty. Most importantly， servers response of not providing refund and exchange a new one makes me overwhelmed with outrage.

　　I would appreciate it if you could refund or exchange a new one for me. I’m looking forward to your reply at your earliest convenience.

　　Yours sincerely

　　Li Ming

　　英文投诉信（十）：

　　dear mr. gao:

　　i bought a color tv set from your store yesterday， but when i came back to home， i found there was no image in it. so i returned to your store， but your shop assistants said they would not be responsible for the problem.

　　i bought the color tv set and took it back to home without any question and i can only assume that the problem must be due to the quality of tv set itself.

　　i shall be glad that if you will replace my tv set as soon as possible.

　　yours sincerely，

　　英文投诉信（十一）：

　　Dear mr. russell:

　　I just bought the book great expectations from a major foreign website. However， I discovered some problems about this book when I received it. There's something wrong with the book's binding.

　　The pages are not in order and it's easy to be scattered. I would like for you to change it to a good one and be responsible for it. I also hope that similar situations will not occur again.

　　Please reply me as soon as posible.

　　Sincerely，

　　Li Hua

　　英文投诉信（十二）：

　　Dear sirmadam，

　　We bought the SQ200 cellphone from your pany several days ago and found that we can not take pictures and send or receice messanges because of the malfunction which couses us great inconvient.

　　Would you please check the cellphone and replace a new one for us or get a refound for this.

　　I hope you could deal with it as soon as possible. Your prompt reply will be highly appreciated.

　　Best wishes

　　Yours Wang Hua

　　20xx xx

　　英文投诉信（十三）：

　　Dear Mr. Manager，

　　I'm writing to plain about the poor quality of shoes in your store. One month ago I bought a pair of shoes from your store. It wears well as I like.However， it was broken in less than a month. It disappointed me much.

　　I choose to plain to you because I'm sure you will be able to take back the shoes and pay an indemnity.

　　Yours faithfully

　　Tom

　　英文投诉信（十四）：

　　Dear manager，

　　I write this letter to you to make some plaints about the puter I bought in your store yesterday afternoon. There' s something wrong with it. That makes me extremely unhappy.

　　The puter cannot be properly shut down when I got it back to the office. When I click the shutdown button， it seems that the machine gives no response. And I'm so annoyed with it.

　　It's obvious that you didn' t carefully examine the machine before you sold it. I think your store should take full responsibility for selling me the defective machine. I insist that you give me a satisfactory reply. I do want you to give back my money as soon as possible.

　　Sincerely yours，

　　Jack

　　英文投诉信（十五）：

　　Dear sir or madam:;

　　I'm writing to plain about the bad qualities of mobile phones.

　　In may this year in the store to buy a new phone， use less than a week will fail， the two have maintenance， still can't normal use.

　　In short， in view of this situation， my application or a refund.

　　Hope you cause enough attention to this matter.

　　Sincerely，

　　英文投诉信（十六）：

　　Dear sirmadam

　　We bought the SQ200 camera from your pany several days ago and found that we can not take pictures during our journey to Guangzhou because of the malfunction which couses us great inconvient.

　　We mail the camera to you in the hope that we couldget a refound for this.

　　I hope you could deal with it as soon as possible. Your prompt reply will be highly appreciated.

　　Best wishes

　　Yours

　　Wang Jia

　　20xx 12 21

　　英文投诉信（十七）：

　　Dear Sir:

　　With reference to our order No. W98， the 120 puter sets supplies to the above order were delivered the day before yesterday， but we regret that 20 sets were badly damaged.

　　The packages containing the puter sets appeared to be in good condition and we accepted and signed for them without question. We unpacked the puter sets with care and can only assume that damage must be due to careless handling at some stage prior to packing.

　　We shall be glad if you will replace all 20 sets as soon as possible. Meanwhile， we have put the damaged puter sets aside in case you need them to support a claim on your suppliers for pensation.

　　Yours sincerely，

　　Li Ming

　　英文投诉信（十八）：

　　Dear Sir or Madam，

　　I am writing to let you know the deplorable attitude of one of your staff members.

　　I received my telephone bill for the previous month and found there were some mistakes in calculation: I had been overcharged for 3 long-distance calls. However， when I called your Complaints Department， the girl who answered my phone was very rude. She interrupted me continually and even said it was my fault. Such a way of municating with clients is unacceptable.

　　I would like to suggest that you look into the matter as soon as possible and ask the girl to make a formal apology to me. An early response will be appreciated.

　　Sincerely yours，

　　LiMing

　　英文投诉信（十九）：

　　Dear Manager，

　　Two weeks ago， I was walking along the street when I saw your a traffic advisement and I stepped into your shop.Don't find the domestic advice.Persuaded by your salesman's sweet words，I spent 2000Yuan and bought a fridge.When I took the new fridge home.I couldn't wait a minute and make it work once.Everything went on quitely well until yesterday. I open the door of fridge as usual， however， a wave of hot smell air is pronounced.The newly- bought fridge didn't produce cold but hot air.The foodcooler has gone bad.Nothing can be worse NET.I hope you can do with the matter ASAP. My telephone number is 5256745. I am waiting for your reply.

　　A consumer.

　　Angel

　　尊敬的经理，

　　两个星期前，我正在街上走着，当我看见你的交通提议和我走进你的店。不明白国内的提议。你的推销员的花言巧语说服，我花了2000元买了一台冰箱。当我把新冰箱回家。我不能等待一分钟，让它工作一次。一切都很好直到昨日。我打开冰箱门，像往常一样，一股热闻空气是明显的。新买的冰箱不产生冷，热空气的'。foodcooler坏了。没有什么能够更糟的网。我期望你能做这件事吧。我的电话号码是5256745。我等待你的回复。

　　消费者。

　　天使

　　英文投诉信（二十）：

　　Dear Sir:

　　My name is Raymond， I am writing to tell you something about your restaurant questions.

　　Last Saturday， I was going to your restaurant with my friends. We are very hungry， but when we order， your restaurant waiter But ignore our. So my friend was very angry. Besides， when the waiter e on .my friend ask her why ignore our， she is very aggressive for us and say you don’t see me I am very busy. So I do hope you can have your restaurant waiter training about etiquette.

　　Thank you for your time and kind consideration.

　　Sincerely yours

　　Raymond

　　亲爱的先生：

　　我的名称叫Raymond， 我写信是要告诉你一些关于你们饭店的问题。

　　上个星期六， 我和我的朋友到你的'餐厅用餐，我们很饿。可是当我们点餐时，你饭店里的服务员却不理我们。所以我的朋友很生气。除此之外，当你的服务员来的时候，我的朋友问她为什么不理我们时，她很凶的对我们说，你们没有看到我正在忙吗？所以我期望你能给你的饭店服务员供给有关礼仪的训练。

　　感谢您的时光和期望你能认真研究。

　　你诚挚的

　　Raymond

　　英文投诉信（二十一）：

　　Dear Manager，

　　Last weekend，I bought a mobile phone of your pany`s on the Internet.But I find out some serious quality problems of this mobile phone.

　　First of all，I can`t use this phone to send short messages to my family members or my friends，what is more，mobile phone doesn`t ring when I am making a call.

　　Secondly，this type phone has been sold out.Everyone who bought your pany`s phone can`t find any way to exchange a new phone.

　　What`s more，the type of your pany`s phone is more advanced than other mobilephone`s.And in Chinathere isn`t any suitable spare part of mobile phone，we can`t get it fixed!

　　All in all，it is said that "customer First".So you must try your best serve for your customer.And you should send a new mobile phone to me in a short time.Don`t put off your action，customers who bought your pany`s phones just like me，we are angry!

　　Yours，

　　Bumanyi

　　英文投诉信（二十二）：

　　Dear Sir or Madam，

　　I bought an electronic dictionary from your online store on January 1st，but I found it has some problems after using it for a short period of time.

　　To begin with，the battery needs recharging after a mere 2 hours of use.This means that I need to carry my charger with me when I go out for a day.In addition，the buttons on the electronic dictionary are so small that it is nearly impossible to type anything with them.Personally，I find this to be pletely unacceptable.

　　Therefore，I would like to either change the electronic dictionary for another model that works well or a full refund.Your help is greatly appreciated.

　　Yours sincerely，

　　Zhang We

　　英文投诉信（二十三）：

　　Dear Mr. Gao，

　　I have to write this plain letter even it is a little bit interruptive to you. I bought a color television in your emporium the other day，but there was no image when I turned it on at home. There might be something wrong with the new-bought TV，so I went back to find the exact salesperson to ask for changing a new one. She refused me without any politeness. Im wondering how can you treat customers like this? Im writing to ask my money back if you can not provide a new one.

　　Yours Sincerely

　　XXX

　　英文投诉信（二十四）：

　　Dear Sales Manager，

　　亲爱的销售经理，

　　This letter is a plaint concerning the actions of one of your salespersons. On Tuesday， May 5， 2012， around 2 P.m..， I went to your store to look for a T-shirt. When I asked a salesperson， Ms. Wang for help in finding my size， she informed me that she was busy and I would have to find one myself. I explained that the reason why I came to her was that I couldn’t find one. She then said in a rude tone that if I couldn’t find one， it meant that the store didn’t have it， and that I needed to look somewhere else.

　　这封信是关于你的一个销售人员的起诉。上星期二，2012年5月5日，午时2点左右。，我去你店里找一件T恤。当我问一个业务员，王女士在找我的'尺寸的帮忙，她告诉我，她很忙，我会找到一个自我。我解释了我为什么来到她的理由是我找不到。然后她说粗鲁的声音，如果我找不到人，这意味着商店没有它，和我需要到别处看看。

　　I felt that Ms Wang was rude. I hope that you will look into the matter: I shop frequently at your store and I look forward to a more pleasurable shopping experience next time.

　　我觉得，王女士很粗鲁。我期望你会调查此事：我经常在你的店店我期待一个更愉快的购物经验，下一次。

　　英文投诉信（二十五）：

　　Dear Sir or Madam，

　　I， as a devoted customer of your online shop， am writing the letter to file my dramatic plaint about the poor quality of your E-book and the poor attitude of your server.

　　The detailed problems are as follows. To begin with， there is something wrong with screen of the E-book， which has been broken deliberately or unintentionally. In addition， it does not work occasionally， which hamper using ordinarily. Most importantly， the product does not ply with your description previously both in style and faculty. Most importantly， servers response of not providing refund and exchange a new one makes me overwhelmed with outrage.

　　I would appreciate it if you could refund or exchange a new one for me. I’m looking forward to your reply at your earliest convenience.

　　Yours sincerely

　　Li Ming

　　亲爱的先生或女士，

　　我是你们网店的忠实顾客，我写这封信是为了表达我对你们电子书质量低劣和服务器态度不好的强烈不满。

　　具体问题如下。首先，电子书的屏幕有些问题，故意或无意中被打破了。此外，它不偶尔工作，妨碍正常使用。最重要的是，该产品不贴合您以前的描述，无论是在风格和师资。最重要的是，服务器的反应不供给退款和交换一个新的，使我不堪重负的.愤怒。

　　如果您能退款或换新的给我，我将不胜感激。我期待您的尽早答复。

　　李明

　　英文投诉信（二十六）：

　　Dear manager，

　　I bought an SQ200 mobile phone at The First department store.The mobile phone couldn't sent message and take photos after a short time.I hope The First department store can exchange a new one with me or return me the whole money.

　　Dear manager，

　　I bought an SQ200 mobile phone at The First department store.The mobile phone couldn't sent message and take photos after a short time.I hope The First department store can exchange a new one with me or return me the whole money.

　　yours，

　　Wanghua

　　英文投诉信（二十七）：

　　Dear manager，

　　I write this letter to you to make some plaints about the puter I bought in your store yesterday afternoon. There' s something wrong with it. That makes me extremely unhappy.

　　The puter cannot be properly shut down when I got it back to the office. When I click the shutdown button， it seems that the machine gives no response. And I'm so annoyed with it.

　　It's obvious that you didn' t carefully examine the machine before you sold it. I think your store should take full responsibility for selling me the defective machine. I insist that you give me a satisfactory reply. I do want you to give back my money as soon as possible.

　　Sincerely yours，

　　Jack

　　英文投诉信（二十八）：

　　Dear sir or madam:;

　　I'm writing to plain about the bad qualities of mobile phones.

　　In may this year in the store to buy a new phone， use less than a week will fail， the two have maintenance， still can't normal use.

　　In short， in view of this situation， my application or a refund.

　　Hope you cause enough attention to this matter.

　　Sincerely，

　　英文投诉信（二十九）：

　　Dear Mr. John ，

　　I'm one of your neighbours.And I'm now writing and behave of the resident 's association to plain about your making noises.You disterb others' normal lifes.

　　Since you moved in the building three months ago we have received many plaints about your bad behaviors. According to the plaints you have shown very little consideration for the other residents of the building.For example ，you often turned on the music very loudly till late.Furthermore every weekend your extremely noisey partys last until the early hours of the next morning so that other residents can not have a good rest.Much words though some residents have talked to you about the noise you made your behavior has no improvement.

　　A harmony munity's life needs every resident's effert.Of course you are no exception.We hope you can realise and stop your improper behavior as soon as possible.Unless you do something to improve the present situation，we will have no other choice but to take legal action.

　　Your's sincerely

　　LinYue

　　英文投诉信（三十）：

　　dear sir madam:

　　we fully understand the situation， and we admit it's our mistake， please accept our sincere apology to you. here is the solution..， if you disagree please do let us know and we will do our best to find the best solution for you. we thank you for your kind concern and letter with which we can promote ourselves，with which we can approach to the perfect.

　　wish you all the best

　　yours，xx

　　英文投诉信（三十一）：

　　Directions:

　　Suppose that you ordered a refrigerator but later found a worrying problem. Write a letter of plaint to describe the matter and require settlement， Do not sign your own name at the end of your letter， using “Li Ming” instead.

　　Dear Sir:

　　I am happy that the refrigerator we ordered last week has arrived on time. But it is a great pity that we find there is something wrong with the refrigeration facilities.

　　After we used it for several days. we found that food stored in the refrigerating partment turned bad quickly. When we finally decided to take the temperature in it， we were surprised to find it was around 15℃， far from the standard temperture range from 0℃ to 9℃.

　　This problem has affected our normal life. Would you please let me know whether or not you can send a repairman as soon as possible? I hope that my problem will get your kind consideration.

　　Yours faithfully，

　　Li Ming

　　英文投诉信（三十二）：

　　Dear Sir or Madam，

　　I am writing to make a plaint against your bad delivery service.

　　I’m afraid that the enclosed CD player doesn’t work. It is the third one I’ve got to return this month.

　　Other than the three I’ve had to return recently， I’ve always found your products to be excellent. I would be grateful if you could send a replacement and refund my postage.

　　I look forward to your reply and proper resolution of my problem， and will until the end of this week before seeking help from a consumer protection agency or the Better Business Bureau. Please contact me by the address on the envelope or by phone at 6668888.

　　Sincerely，

　　Wang Hua

　　英文投诉信（三十三）：

　　To whom it may concern，

　　I am writing to make a plaint about your product and some other consumers have this problem， too.

　　I bought an E-dictionary in Sum Appliance last Sunday， July 2nd，. It worked well the first three days. But on the fourth day， I found there was something wrong with the screen. I couldn't read the letters and words clearly enough， it really made me upset. What's more， I couldn't hear the pronunciations clearly， either.

　　I am providing you the following information， the date I bought it is July 2nd， and its serial number is H201， and I also enclose the guarantee statement with it. I hope you can provide me another new E-dictionary rather than just maintaining it. Because I simply cannot use this one， it's out of service and function.

　　I hope you can solve this problem for us.

　　Please contact me at 15111111111 or by fax at 00000000， you can also write an emial to xxx@163

　　Mr. Zhang

　　英文投诉信（三十四）：

　　Dear Editor，

　　I am writing this letter to reflect some problems I came across recently and. appeal to the improvement of the service industry.

　　This weekend I bought an English-Chinese dictionary in a bookstore near my home since its cover is elaborately designed. But when I went home and read carefully， I found that the several pages of the dictionary have been cracked and befouled. What is worse， the misprints spread everywhere in the dictionary and seriously affect my prehension. Since there was such damage and misprint to the dictionary， I went to the bookstore to require for a replace. But to my surprise， the staff of the bookstore turn down my request rudely and even denied the poor quality of the dictionary.

　　It goes without saying that today's face-paced and market-oriented economy calls for much higher standard for service industry. However， to my regret， many of the mercials fail to achieve this standard and the quality of the staff needs to be improved. It's self-evident that the poor quality of practitioners in the service industry will not only deeply disappoint customers but also hamper the development of our country's economy. As a result， I expect your newspaper to appeal to the service industry to attach more importance to the service improvement.

　　Thank you for your attention!

　　Sincerely yours，

　　Sam

　　英文投诉信（三十五）：

　　dear sirmadm:

　　thanks for your letter， from which we understand the situation. we are so sorry for our imperfect service，hope you could kindly forgive us. we look forward to serving you again with more satisfied service. again please accept our sincere invitation and we will be waiting for your soon arrival.

　　with all our best regards and wishes!

　　yours，xx

　　英文投诉信（三十六）：

　　Dear manager，

　　I write this letter to you to make some plaints about the puter I bought in your store yesterday afternoon. There' s something wrong with it. That makes me extremely unhappy.

　　The puter cannot be properly shut down when I got it back to the office. When I click the shutdown button， it seems that the machine gives no response. And I'm so annoyed with it.

　　It's obvious that you didn' t carefully examine the machine before you sold it. I think your store should take full responsibility for selling me the defective machine. I insist that you give me a satisfactory reply. I do want you to give back my money as soon as possible.

　　Sincerely yours，

　　Jack

　　英文投诉信（三十七）：

　　Dear Sir，My name is Wu Peng.l am one of your customers.I venture to write you a letter about my refrigerator bought from your shop 2 weeks ago.The focus of the plaint is the quality of the refrigerator.For one thing，I found it didn't refrigerate well.For another，it made such loud noise that I couldn't fall asleep at night when it is working.Honestly speaking，I have observed it for a few days.And there are still something wrong with it.All in all，there is still much room for improvement.I do hope you can send an engineer to check it or exchange it for another refrigerator of good quality.Thank you for your time and kind consideration.Sincerely yours，Wu Peng

　　参考译文：亲爱的先生：我叫吴鹏，是您的客户之一。我冒昧地给您写这封信，是关于两周前从您的商店买的冰箱。投诉的焦点是冰箱的质量，一是，我发现它制冷效果并不好。另一个，它工作时会产生很大的噪声，这令我晚上无法入眠。老实说，我观察了好几天了，但还是有一些问题。总而言之，这仍有很大的改善空间。我期望您能派工程师来帮我看看它或更换另一个质量好的冰箱。感谢您宝贵的时光和善意的研究。真诚的，吴鹏

　　英文投诉信（三十八）：

　　Dear Sir or Madam，

　　I， as a devoted customer of your online shop， am writing the letter to file my dramatic plaint about the poor quality of your E-book and the poor attitude of your server.

　　The detailed problems are as follows. To begin with， there is something wrong with screen of the E-book， which has been broken deliberately or unintentionally. In addition， it does not work occasionally， which hamper using ordinarily. Most importantly， the product does not ply with your description previously both in style and faculty. Most importantly， servers response of not providing refund and exchange a new one makes me overwhelmed with outrage.

　　I would appreciate it if you could refund or exchange a new one for me. I’m looking forward to your reply at your earliest convenience.

　　Yours sincerely

　　Li Ming

　　亲爱的先生或女士，

　　我是你们网店的忠实顾客，我写这封信是为了表达我对你们电子书质量低劣和服务器态度不好的强烈不满。

　　具体问题如下。首先，电子书的屏幕有些问题，故意或无意中被打破了。此外，它不偶尔工作，妨碍正常使用。最重要的是，该产品不贴合您以前的描述，无论是在风格和师资。最重要的是，服务器的`反应不供给退款和交换一个新的，使我不堪重负的愤怒。

　　如果您能退款或换新的给我，我将不胜感激。我期待您的尽早答复。

　　谨上

　　李明

　　英文投诉信（三十九）：

　　设想你买了一本英文词典，发现有这样那样的质量问题，书店的服务态度又不好，所以给报社修改写信。信中必须包括以下资料：

　　1、事情的起因

　　2、与书店交涉的经过

　　3、呼吁服务行业必须提高服务质量

　　范文：

　　June 19， 2004

　　Dear Editor，

　　I am writing this letter to reflect some problems I came across recently and. appeal to the improvement of the service industry.

　　This weekend I bought an English-Chinese dictionary in a bookstore near my home since its cover is elaborately designed. But when I went home and read carefully， I found that the several pages of the dictionary have been cracked and befouled. What is worse， the misprints spread everywhere in the dictionary and seriously affect my prehension. Since there was such damage and misprint to the dictionary， I went to the bookstore to require for a replace. But to my surprise， the staff of the bookstore turn down my request rudely and even denied the poor quality of the dictionary.

　　It goes without saying that today's face-paced and market-oriented economy calls for much higher standard for service industry. However， to my regret， many of the mercials fail to achieve this standard and the quality of the staff needs to be improved. It's self-evident that the poor quality of practitioners in the service industry will not only deeply disappoint customers but also hamper the development of our country's economy. As a result， I expect your newspaper to appeal to the service industry to attach more importance to the service improvement.

　　Thank you for your attention!

　　Sincerely yours，

　　Sam

　　英文投诉信（四十）：

　　Dear Sir:

　　My name is Raymond， I am writing to tell you something about your restaurant questions.

　　Last Saturday， I was going to your restaurant with my friends. We are very hungry， but when we order， your restaurant waiter But ignore our. So my friend was very angry. Besides， when the waiter e on .my friend ask her why ignore our， she is very aggressive for us and say you don’t see me I am very busy. So I do hope you can have your restaurant waiter training about etiquette.

　　Thank you for your time and kind consideration.

　　Sincerely yours

　　Raymond

　　亲爱的先生:

　　我的名称叫Raymond， 我写信是要告诉你一些关于你们饭店的问题。

　　上个星期六， 我和我的朋友到你的餐厅用餐，我们很饿。可是当我们点餐时，你饭店里的服务员却不理我们。所以我的朋友很生气。除此之外，当你的服务员来的时候，我的朋友问她为什么不理我们时，她很凶的对我们说，你们没有看到我正在忙吗？所以我期望你能给你的饭店服务员供给有关礼仪的训练。

　　感谢您的时光和期望你能认真研究。

　　你诚挚的

　　Raymond

　　英文投诉信（四十一）：

　　Dear Mr. Gao，

　　I have to write this plain letter even it is a little bit interruptive to you. I bought a color television in your emporium the other day，but there was no image when I turned it on at home. There might be something wrong with the new-bought TV，so I went back to find the exact salesperson to ask for changing a new one. She refused me without any politeness. Im wondering how can you treat customers like this? Im writing to ask my money back if you can not provide a new one.

　　Yours Sincerely

　　XXX

　　英文投诉信（四十二）：

　　Dear Sales Manager，

　　亲爱的销售经理，

　　This letter is a plaint concerning the actions of one of your salespersons. On Tuesday， May 5， 2012， around 2 P.m..， I went to your store to look for a T-shirt. When I asked a salesperson， Ms. Wang for help in finding my size， she informed me that she was busy and I would have to find one myself. I explained that the reason why I came to her was that I couldn’t find one. She then said in a rude tone that if I couldn’t find one， it meant that the store didn’t have it， and that I needed to look somewhere else.

　　这封信是关于你的一个销售人员的起诉。上星期二，2012年5月5日，午时2点左右。，我去你店里找一件T恤。当我问一个业务员，王女士在找我的尺寸的帮忙，她告诉我，她很忙，我会找到一个自我。我解释了我为什么来到她的理由是我找不到。然后她说粗鲁的声音，如果我找不到人，这意味着商店没有它，和我需要到别处看看。

　　I felt that Ms Wang was rude. I hope that you will look into the matter: I shop frequently at your store and I look forward to a more pleasurable shopping experience next time.

　　我觉得，王女士很粗鲁。我期望你会调查此事：我经常在你的店店我期待一个更愉快的购物经验，下一次。

　　英文投诉信（四十三）：

　　距离最终的考试仅有近两个月的时光，最终的冲刺序幕正式拉开。英语复习到这个阶段，最重要的就是作文。要想在最终的考试成绩中脱颖而出，现阶段就必须要把精力放在分值占在30分的写作上。

　　考研英语中大作文的要求是资料切题、表达清楚、文字连贯、句式多变和语言规范。小作文考察点在信息点的覆盖、语言的准确性、文章组织的连贯性上。

　　其中小作文占10分，分为求职信、祝贺信、道歉信、询问信、推荐信、感激信、邀请信、辞职信等等二十多种应用文。每个类别都有相对固定的语言模式，都有固定词语要求。

　　投诉信是当人们对某机构的工作人员或其服务不满时，向有关机构的主管或监督人员所做出的书面表述。其资料往往包括对被投诉事件的回忆，投诉人的心里伤害、经济损失，以及投诉人对被投诉方提出的合理补偿要求等。

　　写作"三步曲"

　　自我介绍，交代投诉资料，证明本信的目的和要求→说明情景，讲清利害，分析利弊。告诉对方你所以受到的伤害或不便，提出解决问题的提议，证明期望如何处理→表达期望问题得到迅速恰当解决的强烈愿望，期望尽快得到满意的答复。

　　注意：

　　写投诉信时语气要冷静、郑重、克制，不必过于礼貌。但也要就事论事，不能进行人身攻击。同时，在描述问题时尽量采用被动句式，使描述更加客观合理。

　　范文解析：

　　Directions: Write a letter to a store， making a plaint about its delivery.

　　You should write about 100 words on ANSWER SHEET

　　Do not sign your own name at the end of the letter. Use “Wang Hua” instead. Do not write the address.

　　Dear Sir or Madam，

　　I am writing to make a plaint against your bad delivery service.

　　I’m afraid that the enclosed CD player doesn’t work. It is the third one I’ve got to return this month.

　　Other than the three I’ve had to return recently， I’ve always found your products to be excellent. I would be grateful if you could send a replacement and refund my postage.

　　I look forward to your reply and proper resolution of my problem， and will until the end of this week before seeking help from a consumer protection agency or the Better Business Bureau. Please contact me by the address on the envelope or by phone at 6668888.

　　Sincerely，

　　Wang Hua

　　英文投诉信（四十四）：

　　Dear Manager，

　　Last weekend，I bought a mobile phone of your pany`s on the Internet.But I find out some serious quality problems of this mobile phone.

　　First of all，I can`t use this phone to send short messages to my family members or my friends，what is more，mobile phone doesn`t ring when I am making a call.

　　Secondly，this type phone has been sold out.Everyone who bought your pany`s phone can`t find any way to exchange a new phone.

　　What`s more，the type of your pany`s phone is more advanced than other mobilephone`s.And in Chinathere isn`t any suitable spare part of mobile phone，we can`t get it fixed!

　　All in all，it is said that "customer First".So you must try your best serve for your customer.And you should send a new mobile phone to me in a short time.Don`t put off your action，customers who bought your pany`s phones just like me，we are angry!

　　Yours，

　　Bumanyi

　　英文投诉信（四十五）：

　　题目： You live in a room in college which you share with another student. You find it very difficult to work there because your roommate always has friends visiting and has parties in the room.

　　Write a letter to the Acmodation Officer at the college and ask for a new room next term. You would prefer a single room. Explain your reasons.

　　例文：Dear Sir or Madam，

　　I am writing to expressair dissatisfactiondisappointmentconcern regarding acmodation. I would prefer to move into a single room next semester， as I find the present sharing arrangement inconvenient.

　　I must explain that the reason for my dissatisfaction is my roommate‘s inconsiderate behavior. For one thing， his friends are constantly visiting him; for another， he regularly holds noisy parties.

　　To solve this problemsurmount this difficultyimprove this situationcrack this hard nut， I hope to draw the attention of the authorities concerned. I am sure you will aGREe that the only solution for me is to move into a room of my own. Therefore， I would be grateful if you could find a single room for me， preferably not in the same building but as near to the college campus as possible.

　　Yours sincerely，

　　Li Ming

　　翻译：

　　问题：你住在一个在你与另一个学生分享的大学的房间里。你发现很难在那里工作，因为你的室友总是有朋友来访，并在房间里有聚会。

　　给学院的住宿主任写一封信，并要求下学期一间新的房间。你会喜欢一个单人房间。解释你的理由。

　　例文：亲爱的先生或女士，

　　我写信是为了表达对住宿的不满、失望、担忧。下个学期我宁愿搬进一间单人房，因为我觉得此刻的分享安排不方便。

　　我必须说明，我不满的原因是我的室友不顾他人的行为。一方面，他的朋友们不断地拜访他;另一方面，他经常举办喧闹的聚会。

　　为了解决这个问题，克服这个困难，改善这种情景，破解这个难题，我期望引起有关当局的注意。我相信你会同意，我唯一的解决办法是搬到一个我自我的房间里。所以，我将不胜感激，如果你能为我找到一个单一的房间，最好不要在同一栋建筑，但尽可能靠近大学学校。

　　谨上，

　　李明

　　英文投诉信（四十六）：

　　A letter of a plaint.

　　Dear Manager，

　　Two weeks ago， I was walking along the street when I saw your a traffic advisement and I stepped into your shop.Don't find the domestic advice.Persuaded by your salesman's sweet words，I spent 2000Yuan and bought a fridge.When I took the new fridge home.I couldn't wait a minute and make it work once.Everything went on quitely well until yesterday. I open the door of fridge as usual， however， a wave of hot smell air is pronounced.The newly- bought fridge didn't produce cold but hot air.The foodcooler has gone bad.Nothing can be worse NET.I hope you can do with the matter ASAP. My telephone number is 5256745. I am waiting for your reply.

　　A consumer.

　　Angel

　　一封投诉信。

　　尊敬的经理，

　　两个星期前，我正在街上走着，当我看见你的交通提议和我走进你的店。不明白国内的提议。你的推销员的花言巧语说服，我花了2000元买了一台冰箱。当我把新冰箱回家。我不能等待一分钟，让它工作一次。一切都很好直到昨日。我打开冰箱门，像往常一样，一股热闻空气是明显的。新买的冰箱不产生冷，热空气的。foodcooler坏了。没有什么能够更糟的网。我期望你能做这件事吧。我的电话号码是5256745。我等待你的回复。

　　消费者。

　　天使

　　英文投诉信（四十七）：

　　Dear Sir or Madam，

　　I bought an electronic dictionary from your online store on January 1st，but I found it has some problems after using it for a short period of time.

　　To begin with，the battery needs recharging after a mere 2 hours of use.This means that I need to carry my charger with me when I go out for a day.In addition，the buttons on the electronic dictionary are so small that it is nearly impossible to type anything with them.Personally，I find this to be pletely unacceptable.

　　Therefore，I would like to either change the electronic dictionary for another model that works well or a full refund.Your help is greatly appreciated.

　　Yours sincerely，

　　Zhang We

　　英文投诉信（四十八）：

　　Dear Sir or Madam，

　　①I write this letter to apply for the position that you have advertised in ______(报纸名称)of ______(广告发布时光).

　　②Not only do I have the qualifications for this job， but I also have the right personality for a ______(工作名称).

　　③In the one hand， ______(第一个原因). ④On the other hand， ______(另一个原因).

　　⑤Should you grant me a personal interview， I would be most grateful. ⑥If you need to know more about me， please feel free to contact me at any time at ______(电话号码).

　　⑦Thank you for considering my application， and I am looking forward to meeting you.

　　Yours sincerely，

　　Li Ming

　　英文投诉信（四十九）：

　　Directions: Write a letter of plaint according to the following situation: You bought an air conditioner in Sun Appliance and had it installed the other day， but you found that the fan made too much noise when the machine operated. You demand the store to send a representative to check it up.

　　方向：写一封信的投诉，根据以下情景：你买了一台空调，在阳光电器，并安装了另一天，但你发现风扇的噪音太大，当机器操作。你要求商店派一个代表去查。你应当至少写150个字。不要在信的结尾签上自我的名称，用李明。你不需要写地址。

　　You should write at least 150 words. Do not sign your own name at the end of the letter; use Li Ming instead. You do not need to write the address.

　　Dear Sir or Madam，尊敬的先生或女士，

　　I m writing to lodge the plaint about the poor quality of an air conditioner that I purchased from Sun Appliance Company.我写信是为了向阳光电器公司购买的一家空调质量差，投诉这一投诉。

　　Frankly speaking， Sun Appliance has always been my favorite. On April 4， 2007， I bought the air conditioner (serial number 12345) from one of your chain store located in Lang Fang. The machine operated well at first， but ten days later， there was a fault that bothered me， that is， the fan made so much noise that I could not sleep well at night. Worse still， the cooling system didn t work well and the machine began to leak recently. Its poor quality ruined almost all my previous impression toward your products.

　　坦率地说，阳光电器一向是我最喜欢的。在2007年4月4日，我买了空调（序列号12345）从您的连锁店位于郎芳。第一台机器运转得很好，但十天后，有一个故障让我烦恼，就是风扇噪音这么大，我晚上睡不好觉。更糟糕的是，冷却系统没有很好地工作，这台机器最近开始漏气了。它的质量差几乎毁掉了我以前对你的产品的印象。

　　I strongly suggest that a repairman or a service engineer should be sent to my home without delay. I wonder if you could pinpoint the exact cause of the malfunction as soon as possible. If you can t， I am afraid that I will request for full amount of refund or a new air conditioner.

　　我强烈提议一个修理工或服务工程师应立即送到我家。我不明白你能否尽快查明故障的确切原因。如果你不能，我恐怕我会要求全额退款或一个新的空调。

　　I would appreciate all your assistance in this matter. If you have any questions， please don t hesitate to contact me. Look forward to your reply.

　　Yours Sincerely，

　　Li Ming

　　在这件事上，我会感激你所有的帮忙。如果您有任何问题，请不要犹豫，联系我。期待你的回复。

　　你真诚，李明

　　英文投诉信（五十）：

　　Dear Mr. John ，

　　I'm one of your neighbours.And I'm now writing and behave of the resident 's association to plain about your making noises.You disterb others' normal lifes.

　　Since you moved in the building three months ago we have received many plaints about your bad behaviors. According to the plaints you have shown very little consideration for the other residents of the building.For example ，you often turned on the music very loudly till late.Furthermore every weekend your extremely noisey partys last until the early hours of the next morning so that other residents can not have a good rest.Much words though some residents have talked to you about the noise you made your behavior has no improvement.

　　A harmony munity's life needs every resident's effert.Of course you are no exception.We hope you can realise and stop your improper behavior as soon as possible.Unless you do something to improve the present situation，we will have no other choice but to take legal action.

　　Your's sincerely

　　LinYue